H2m Privacy Policy — Malaysian User Data Protection
H2m respects the privacy of every user and is committed to protecting your personal information to the highest security standards. This Privacy Policy outlines the types of data we collect, how it is used, and your rights as a user of the h2m platform in Malaysia.
Last updated: 2026. This policy applies to all users accessing the h2m platform.
Information We Collect
To provide a secure, personalised, and reliable service, h2m collects various types of information when you register or use our platform. The categories of information collected are as follows:
Account Information
During registration, you are required to provide your full name, email address, phone number, date of birth, and password. This information is used to verify your identity and enable secure access to your h2m account.
Device & Browser Information
We collect technical data including device type, operating system, browser version, IP address, and language settings. This data helps us optimise how the platform displays on your device and identify any suspicious activity.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect relevant payment details such as your bank account number, account holder name, or eWallet information. We do not store full card numbers — all transactions are processed through encrypted payment gateways.
Usage Data
We record your activity on the platform, including bets placed, games played, session times and duration, and navigation logs. This data is used to improve the user experience and detect any unusual patterns.
How We Use Your Information
All information collected by h2m is used responsibly for clear and legitimate purposes. We do not sell or rent your personal data to third parties for marketing purposes. The primary purposes for which your data is used are as follows:
- Account management: To create, verify, and maintain your account securely.
- Transaction processing: To process deposits and withdrawals in MYR accurately and promptly.
- Customer support: To respond to enquiries and resolve any issues you report to the h2m team.
- Platform security: To detect and prevent fraud, money laundering, and unauthorised access.
- Service improvement: To understand usage patterns and continuously improve platform features.
- Legal compliance: To comply with applicable laws and regulations in Malaysia.
- Promotional communications: To send relevant bonus and promotional information, subject to the user's opt-out preferences.
Cookies & Tracking Technologies
The h2m platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
We use the following types of cookies:
- Session cookies: Temporary cookies that expire when you close your browser. They are used to maintain your login session while you use the platform.
- Persistent cookies: Cookies that remain on your device for a set period. They help us remember your preferences, such as language and display settings.
- Analytics cookies: Used to collect non-personally identifiable usage data, helping us understand how users interact with the platform.
You can control or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some features on the h2m platform.
Data Storage, Security & Third-Party Sharing
Data Storage
Your personal data is stored on secure servers protected by strict access controls. h2m retains your information for as long as your account remains active or as required to meet our legal obligations. When data is no longer needed, it is securely deleted or anonymised.
Security Measures
H2m implements a range of technical and organisational measures to protect your data, including SSL encryption for all data transmissions, role-based access controls, continuous system monitoring, and regular security audits. While we take these measures, no system can guarantee absolute security, and users are also responsible for keeping their passwords safe.
Third-Party Sharing
H2m does not sell users' personal data. However, we may share necessary information with third parties in the following limited circumstances:
- Payment service providers that process your MYR transactions — only the information necessary to complete the transaction;
- Malaysian regulatory or law enforcement authorities where required by law;
- Technology service providers that support the operation of our platform, subject to binding confidentiality agreements.
Your Rights as a User & How to Contact Us
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through h2m's support channels and will be processed within a reasonable timeframe.
Right to Rectification
If you find that any information in your account is inaccurate or out of date, you can update it directly through your account settings or contact h2m support for assistance.
Right to Erasure
You may request the deletion of your personal data under certain circumstances, such as when the data is no longer needed for the purpose for which it was collected. Deletion requests are subject to applicable legal data retention requirements.
Changes to This Privacy Policy
H2m reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes through the platform. Continued use after changes are published constitutes acceptance of the updated policy. Please review this page periodically to stay informed.
Contact Our Privacy Team
For any enquiries regarding this Privacy Policy, or to exercise your rights as a user, please contact us via our support email: [email protected]
For general questions about the platform, visit our FAQ us for quick answers on your account, payments, and privacy.
Start Your Safe Journey with h2m
Your privacy is our priority. Register an h2m account today and enjoy a sports betting platform that is secure, transparent, and built for Malaysian users.